FAQs
I. COVID PROTOCOLS
WE PRIORITIZE YOUR HEALTH AND SAFETY
As the first integrated resort in Cebu City, we open our doors to guests and patrons with the promise of a safe and clean environment through the implementation of the following safety and security measures:
- Temperature checking stations are located at the entrance of the resort and in other access areas within the property.
- Vaccination cards will be requested and shall be presented to the security aides at the entrances of the property.
- Sanitizing stations are available in public areas and extra surgical masks can be provided for guests upon request.
- Social distancing markers are placed in our queuing areas for guidance and compliance of all guests.
- Elevators will follow limited capacity to practice distancing.
- Wearing of masks is mandatory to enter the resort and must be worn at all times except when dining in any of our F&B outlets.
All cautionary measures are in accordance with the requirements and guidelines set forth by the Republic of the Philippines’ Department of Health, Philippine Inter-Agency Task Force, and the local government of Cebu City.
It is the property’s discretion to deny entry of guests who fail to comply with the above-mentioned protocols.
SAFETY INSIDE OUT
NUSTAR’s commitment to our guests’ health and safety starts from the core – our Team Members are fully vaccinated and boostered up. Rest assured that our property reinforces the highest standard of healthcare protocols, rigorous sanitation, hygiene, and ventilation systems for your peace of mind and comfort.
II. DINING EXPERIENCES IN NUSTAR.
We are happy to announce several F&B outlets already available to the public. Please see table below for further information on these restaurants.
Fili Lobby Lounge |
|
Operating Hours: |
8 AM – 11 PM (Daily) |
Location: |
Lobby Level |
Menu Creations: |
A La Carte, Native Afternoon Tea |
Reservation Mechanics: |
No reservation required; first come, first served basis |
Fina |
|
Operating Hours: |
11 AM -10:00 PM (Monday-Thursday) 11 AM - 12:00 Midnight (Friday, Saturday, Sunday) |
Location: |
Level 1, Casino Mass Gaming Floor |
Menu Creations: |
Signature Dishes/ Filipino Cuisine |
Reservation Mechanics: |
For reservations, please contact (032) 888 8282 |
Xin Tian Di |
|
Operating Hours: |
24 Hours (Daily) |
Location: |
Level 1, Casino Mass Gaming Floor |
Menu Creations: |
A La Carte - Chinese and Southeast Asian Cuisine |
Reservation Mechanics: |
For reservations, please contact (032) 888 8282 |
IL Primo |
|
Operating Hours: |
12:00 PM - 2:30 PM 5:30 PM -10:30 PM (Sunday to Thursday) 5:30 PM - 12 Midnight (Friday to Saturday) |
Location: |
The Strip, Level 1 |
Menu Creations: |
Homemade pasta, pizza made from wood-fired oven, Dry-aged steak and authentic tiramisu |
Reservation Mechanics: |
Requires one (1) day prior; please call our reservations hotline |
| Contact No.: | (032) 888 8282 |
Axis Bar |
|
Operating Hours: |
Sunday - Thursday 5 p.m. to 2 a.m. Friday – Saturday 5 p.m. to 3 a.m. |
Location: |
Level 1, Main Gaming Floor, Inside the Casino |
Menu Creations: |
Ala Carte/ Signature Dishes |
Reservation Mechanics: |
For reservations, please contact (032) 888 8282 |
Fili Café |
|
Operating Hours: |
Breakfast: 7 a.m. – 10:30 a.m. Lunch (Sat & Sun): 12 p.m. – 3 p.m. Dinner: 6 p.m. – 10 p.m. |
Location: |
Level 4 |
Menu Creations: |
A la Carte, Buffet |
Reservation Mechanics: |
Requires one (1) day prior; please call our reservations hotline at (032) 888 8282 |
Mott 32 |
|
Operating Hours: |
LUNCH 11:30 a.m. - 3 p.m. (Thursdays to Sundays) DINNER 5:30 p.m. - 11 p.m. (Daily) |
Location: |
The Strip, Level 1 |
Menu Creations: |
Cantonese Dishes |
Reservation Mechanics: |
Requires one (1) day prior; please call our reservations hotline at (032) 888 8282 |
Q: Do you accept walk-ins or do you require prior reservations?
A: We accept walk-ins but we highly encourage prior reservations for your convenience.
Q: Do you allow partially vaccinated or unvaccinated guests to dine in your restaurants?
A: In compliance with the updated health protocols of the local government unit and DOH, both vaccinated and unvaccinated individuals may be accommodated in our restaurants. We recommend guests who are partially vaccinated or unvaccinated to call Il Primo and Mott 32 for Alfresco dining options.
Q: Do you allow your restaurants to operate at full capacity?
A: We are currently operating on limited capacity in accordance with the IATF and LGU ordinances. We will continuously update on restaurant capacities through our website and social media platforms.
III. STAYING IN FILI and NUSTAR.
Limited number of rooms are now open in FILI Hotels to accommodate our guests. We are excited to provide you with an experience that is truly and exceptionally 5-star!
Q: How do I make a room reservation? Where can I book?
A: We have made several touchpoints available for our guests. You may call us at (032) 888 8282 or email [email protected] for inquiries and reservations.
Q: What are the amenities inside your resort?
A: We will be happy to give updates on our fitness and wellness facilities, as soon as they open this year.
Q: Do you have a pool? Is it already open?
A: We do have pool amenities that will soon be available to all in-house guests.
Q: Do you allow food and beverage from outlets outside of your property to be brought in to your premises?
A: We encourage guests to enjoy the various F&B outlets within our property. Hot food and beverages bought from establishments outside NUSTAR are prohibited.
IV. TRANSPORTATION, AND MOBILITY.
We aim for our guests to have seamless and worry-free movement and mobility the moment they enter NUSTAR. Transportation services are available throughout the property.
Q: Do you have parking available on the property? Is parking free?
A: We have allocated parking areas located on the Lower Ground and Upper Ground floors. 24/7 free parking is available for all our guests.
Q: Do you have valet services?
A: We currently have valet services available at the Casino Grand Entrance.
Q: Do you have public transport accessible in your resort? What are the other options?
A: Currently, we are accessible through both public taxis and MYBUS. Alternatively and for our guests’ convenience, hotel car pick-up can be arranged through the resort concierge.
V. MEMBERSHIPS
Limitless offers and promotions await our esteemed rewards and lifestyle members. Sign up now to find out more about this program!
Q: Do you have a rewards or membership program in NUSTAR?
A: We have NUSTAR Rewards - the official lifestyle rewards program of the development.
Q: What benefits can I enjoy as a NUSTAR Rewards member?
A: We offer our members access to resort-wide perks and privileges within the NUSTAR property. Earn and redeem points, get priority access to events, and receive exclusive offers for the ultimate leisure and enjoyment experience.
Q: How can I join NUSTAR Rewards? Is membership free?
A: Signing up for NUSTAR Rewards is FREE. We offer membership to qualified applicants, 21 years old and above only. To sign up, simply visit the NUSTAR Rewards Counter. You may also preregister through register.nustar.ph and get a welcome gift from us!
**For more FAQs on NUSTAR Rewards, click here. Rewards FAQs
VI. QUICK NOTES
Just a few reminders to our esteemed guests:
Q: Where is NUSTAR Resort and Casino located?
A: NUSTAR is located on Kawit Island, South Road Properties, Cebu City, Philippines.
Q: How can I contact the property?
A: For any inquiries you might have, you can call us at (032) 888 8282. Alternatively, you can also email us at [email protected].
Q: Do you allow smoking inside your property?
A: We have designated smoking areas (DSA) within the property. Please ask the concierge or our guest experience associates for more details.
Q: Are pets allowed in NUSTAR?
A: We do not allow pets inside the property.