Rewards faq hero 2x


1. What is NUSTAR Rewards?

NUSTAR Rewards is the official lifestyle rewards program of Cebu’s first and premier integrated resort destination, NUSTAR Resort and Casino.

2. What benefits can I enjoy as a NUSTAR Rewards member?

As a member, you have access to resort-wide perks and privileges with NUSTAR Rewards. Earn and redeem points, get priority access to events, and receive exclusive offers for your ultimate leisure and enjoyment.

3. How can I join NUSTAR Rewards? Is membership free?

Signing up for NUSTAR Rewards is FREE. Membership is open for qualified applicants 21 years old and above only. To sign up, simply visit the NUSTAR Rewards Counter.

4. What are the membership tiers?

NUSTAR Rewards has five card tiers:

  • Classic
  • Silver
  • Gold
  • Platinum
  • VIP Elite

Classic is our entry-level tier. Earning Status Points will allow you to be upgraded to higher tiers.

5. How many Status Points are required to upgrade to the next tier?

To upgrade to SILVER – earn 500 Rewards Points

To upgrade to GOLD – earn 3,000 Rewards Points

To upgrade to PLATINUM – earn 10,000 Rewards Points

To upgrade to VIP ELITE – earn 50,000 Rewards Points

6. What are the types of points?

There are two types of points: Status Points and Rewards Points. Status Points are used to determine if your card is due for an upgrade or a downgrade. On the other hand, Rewards Points are your consumable points which can be used to pay for products and services within NUSTAR Resort and Casino.

7. How do I earn points?

You can earn points through your gaming activity in the casino. Always make sure to present your NUSTAR Rewards card to the dealer whenever you play table games or insert your card into the machine when playing slots or electronic table games. In the future, you will also be able to earn points from shopping, dining, and staying at the hotel.

8. Where can I use my points?

You can use your Rewards Points to pay for products and services such as shopping, dining, and hotel stays at NUSTAR Resort and Casino.

9. How do I check my points balance?

You can check your points balance through the NUSTAR Rewards Counter or membership kiosks located inside the casino. NUSTAR mobile app and member portal will also be available soon for your convenience.

10. Do my Rewards Points expire?

Points are valid for one year from the earning date. Always check your points balance and redeem your points before they expire.

11. Do my Status points expire?

Points reset one calendar year from date of enrollment or 12 months from date of upgrade or downgrade.

12. Does my membership expire?

Your card is valid for one year from signup. You can apply for renewal by presenting your expired membership card at the NUSTAR Rewards Counter.